Anirban Basak

Results-driven Senior Leader, with 23 years in global business build-out, PMO, business operations delivery (services, platform, product), creating leaders and delivering Q-on-Q profitable outcomes, across digital and industry service lines

Critical experience across business functions especially in the past 10 years: Outsourced site / center management (+1500 people), setting up and enhancing business management and delivery frameworks, finance governance, Board-level and stakeholder governance, developing and implementing people-focused frameworks, procurement, site performance management

• Set up / executed global delivery models in start-ups + large organizations, and across 3rd party, captive and shared
• services / GBS frameworks (both Public and Private, including JV structures) ; have set up POC and Pilot operations
• across India, US, Manila, Colombo, Kuala Lumpur, Singapore
•  Extensive experience managing in-house, outsourced and vendor partner operations including contracting
•  Have delivered results against contractual SLAs, EBITDA targets and Q-on-Q profitability, delivering top CX, business
• outcomes and enabling growth for clients and shareholders across geographies
• Current direct reports are professionals at AVP and VP levels (with 15 – 20 years’ experience)
•  Extensive experience working with global cultures and people – global reporting manager, direct reports, peer group,
• and worked in matrix environments ; managed large teams (span of control managed 500+ upto 3100 people)
•  Focused on well-being and resilience of people; known for high EQ
•  Strong implementer of high-impact culture
•  Role model for integrity – for me, integrity is binary
•  Clifton strengths: Woo, Communication, Positivity, Ideation, Strategic, Individualization
•  Skilled at having crucial / difficult conversations with people, and in practicing critical feedback

Entrepreneurial DNA, Prudent fiscal Manager – focusing beyond the obvious to harness opportunities and fuel growth for clients, shareholders, people and the society

Linkedin Id: Anirban Basak